Despite significant progress, the financial sector in India faces considerable hurdles in creating inclusive, user-centric products, leading to low adoption among underserved communities. 

RBIH’s Design Lab aims to foster the development of user-centric, inclusive & innovative financial services. By leveraging design thinking methodologies and building a robust ecosystem of collaboration, the lab aspires to drive financial inclusion and enhance user satisfaction to across the industry. 

The lab encompasses several key initiatives, including organizing workshops to aid in capacity building and a developing a comprehensive knowledge repository containing toolkits, frameworks, and publications to guide institutions in implementing design thinking.